Sept. 22, 2021 The Division of Human Resources & Equity is now called the Division of People Strategy, Equity & Culture.

CUPE 3902, Unit 1 members: Have you submitted your claims for this benefit year (2015-16)? Reminder to submit them by August 31, 2016

Date: July 27, 2016
To: CUPE 3902-Unit 1 Top-up and HCSA Plan Member
From: Steve Dyce, Director, Benefits & Pension, Division of Human Resources & Equity
Re: Have you submitted your claims for this benefit year (2015-16)? Reminder to submit them by August 31, 2016

This is to remind all CUPE 3902-Unit 1 members who are eligible for the Top-Up / Health Care Spending Account (HCSA) benefit plan, that the Plan year-end is fast-approaching.

If you have not yet submitted eligible claims, but wish to do so, please submit them by the end of this Plan year (August 31, 2016).

How to Submit a Claim

First, you need to set up two (2) different profiles with Green Shield – one for your coverage as a student, and the other for your CUPE coverage. In doing so, please use:

  • Your student / postdoctoral benefit plan ID when submitting to your student plan; and,
  • Your CUPE Green Shield Plan ID (i.e. UOT + your employee number) when submitting to your CUPE Plan.

Remember that claims need to be submitted in this order:

  • STEP 1: Submit your claim to your student or postdoctoral benefit plan.
  • STEP 2: Submit the balance of unpaid portion of the claim to your CUPE 3902-Unit 1 Top-up / HCSA Plan for consideration.

For details of the CUPE Plan, and how to make claims, please visit

We would like to encourage Plan Members to sign up for Green Shield’s Plan Member Online Services, where you can see your coverage details, submit claims, and locate providers for services. It’s fast and it’s easy to sign up once you know your Plan Member ID. Go to for more details. Note that this feature is currently available for the CUPE plan, but may not be available for your student or postdoctoral plan.

Get Refunds Faster: Sign Up for Direct Deposit

Signing up for Plan Member Online Services is a great time to sign up for direct deposit of your claims reimbursement. Once a submitted claim has been determined eligible, the reimbursement is deposited directly to the bank account you have set up – usually within two (2) days of receiving notice the claim has been adjudicated. No more waiting for a cheque to arrive in the mail!

Have any Questions?

Any questions regarding claims, how to submit, how to register for online services, call Green Shield at 1.888.711.1119 (have your Plan Member ID ready).

Questions regarding eligibility and enrolment can be sent to the Benefits team at