Transition to new EFAP Provider

Following a formal Request for Proposal process in 2020, the University’s Employee and Family Assistance Program (EFAP) will be provided by LifeWorks effective May 24, 2022. LifeWorks replaces the previous provider, Homewood Health.

Transition to LifeWorks

University of Toronto employees and their families can access any of the EFAP services with LifeWorks as of May 24, 2022. In an emergency or crisis situation, immediate support is available. Please be assured that when you use the program, it is completely confidential.

Anyone currently accessing Homewood Health’s EFAP services, including counselling, will be able to continue with their current case worker/counsellor until case closure. Upon case closure, any future support should be sought from and will be provided by LifeWorks. Any individual who calls Homewood Health on or after May 24 will be provided with new contact details for LifeWorks services.

Information Sessions

LifeWorks is offering information sessions for employees across the University to learn about the supports and services they provide. The sessions will be recorded and made available on the U of T Wellness Hub.

Wednesday, June 8. 11:00am – 11:45am via Zoom

Thursday, June 9. 12:00pm – 12:45pm via Zoom

Zoom Accessibility Information

About LifeWorks

LifeWorks has been delivering EFAP (sometimes interchangeably referred to in their materials as “EAP”) services across Canada since 1966. They are known for their extensive experience providing support services to universities and colleges, supporting faculty, staff, librarian, and student communities. Currently, LifeWorks supports U of T’s MySSP App. Their programs and services are uniquely responsive to the varied audiences, cultures, demographics, and stakeholder groups within the higher education environment.

LifeWorks will continue to provide the full range of health and wellness services that are currently available to the U of T community, including:

  • confidential short-term counselling
  • crisis management support
  • online resources
  • wellness sessions

New Features with LifeWorks

In addition, LifeWorks’ services feature the following improvements:

  • enhanced understanding of equity, diversity and inclusion as it relates to supporting employee well-being
  • ability to accommodate over 200 languages
  • ability to match preferred demographics of available counsellors
  • innovative and accessible Total Well-being App with interactive tools, programs and instant chat feature to support employee well-being at work and home

How to Contact LifeWorks

Access your Employee and Family Assistance Program 24/7 by phone or web:


Later this week, an invitation will be sent to your utoronto email address to join the “Total Well-being” App. More information can be found on the EFAP website.


If you have any questions, please contact Health and Well-being at